Germantown TN Water Damage
Suburban Germantown, Tennessee street with a brick home, wet lawn and rainwater running along the curb toward a storm drain

Who to Call First for Water Damage in Germantown, TN

Germantown takes water emergency calls at 901-757-7350 on weekdays from 7:00 a.m. to 3:30 p.m.

Who to Call First in Germantown

Who to Call First When Water Is Inside Your House

Call Germantown's public works number for a water leak or sewer backup: 901-757-7350 on weekdays from 7 a.m. to 3:30 p.m., or 901-757-7338 after hours. That call covers the city side of the problem. Drying, cleanup and repairs inside the house are separate work that a provider you choose does once the water is stopped.

  • Water from a pipe or fixture: stop it at your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help.
  • Sewage or water coming up through drains: report it to the city and read the sewer section below before you touch anything.
  • Water from heavy rain or a rising creek: the city lists one contact for water leaks, sewer and storm drain issues, and a separate Engineering number for stormwater concerns.
  • Damage already inside the walls, floors or ceilings: that is work for a restoration provider, covered further down this page.

Two different jobs follow a water problem at your house. The city handles reports about its water, sewer and storm drain systems. A restoration provider you hire handles drying and repairs inside the building, and your insurer handles any claim.

Germantown Water, Sewer and Stormwater Contacts

This table gathers Germantown's published contacts for water, sewer and stormwater problems. The numbers and hours come from the city's own pages. Hours can change, so check the city's pages if a call does not connect. Sources are Germantown's water services page, Germantown's sewer services page and Germantown's stormwater management page.

NeedContactNumber and hoursChecked
Water emergency on a weekday City water services 901-757-7350, 7 a.m. to 3:30 p.m. Checked: September 2026
Water emergency after hours City technician 901-757-7338 Checked: September 2026
Sewer backup on a weekday City public works 901-757-7350, 7 a.m. to 3:30 p.m. Checked: September 2026
Sewer backup after hours, holidays and weekends City public works 901-757-7338 Checked: September 2026
Water leak, sewer or storm drain issue City public works contact page 901-757-7350; after hours 901-757-7338 Checked: September 2026
Stormwater inquiries or concerns Germantown Engineering Department 901-751-7546 Checked: September 2026
Valve in the water meter box City rule Permitted only during an emergency; needs a special key tool Checked: September 2026

Both the water and the sewer lines list weekday hours of 7 a.m. to 3:30 p.m. Outside those hours, the city lists 901-757-7338.

Germantown, TN water damage restoration — Germantown Water, Sewer and Stormwater Contacts

Water Supply Problems and the Meter Box Valve

For a water emergency, Germantown asks you to call 901-757-7350 on weekdays between 7 a.m. and 3:30 p.m., or 901-757-7338 to reach a technician after hours. The city says using the water cut-off valve in the water meter box is permissible only during an emergency and requires a special key tool.

  • Inside your home, use the main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help.
  • The meter box valve rule is the city's. This guide does not describe how to open or operate the meter box.
  • Once the source is stopped, water that reached floors, walls or ceilings is a drying job. The page on burst pipe water damage in Germantown covers winter pipe failures and claims.

Sewer Backups and Your Private Sewer Line

Report a sewer backup to Germantown at 901-757-7350 from 7 a.m. to 3:30 p.m. on weekdays, or 901-757-7338 after hours, holidays and weekends. According to the city, the homeowner is responsible for the line between the house and its connection at the street to the major sewer line, unless a blockage in the city sewer main caused the problem.

  • The city's exception: if a problem in the homeowner's lateral is caused by a blockage in the city sewer main, responsibility is not the homeowner's.
  • The city's cleanout advice: the city says that if a sewer backup occurs in the home, the cap on the cleanout may be removed to relieve the pressure and protect the home from sewage backflow.
  • General safety advice, not the city's words: do not wade into water that may be contaminated, and do not touch damaged electrical equipment.

Backup coverage varies by policy, so ask your insurer about it; the department's Tennessee Department of Commerce and Insurance complaint page lists 615-741-2218 and 800-342-4029 for policy questions.

Germantown, TN water damage restoration — Sewer Backups and Your Private Sewer Line

Storm Drains, the Wolf River and Nonconnah Creek

For a storm drain issue, Germantown's contact page lists the same numbers as for water leaks and sewer problems: 901-757-7350 on weekdays and 901-757-7338 after hours. Stormwater inquiries or concerns go to the Germantown Engineering Department at 901-751-7546. The city says its flood control programs address flooding along the Wolf River and Nonconnah Creek.

  • The city lists its City Engineer at 901-751-7546, the same number as the Engineering Department.
  • The city describes flood control as a program aimed at lessening flood impact and damage along the Wolf River and Nonconnah Creek; it does not replace flood insurance for your house.
  • FEMA's Flood Map Service Center is an official source for flood maps.
  • Standard homeowners policies typically exclude flood. Ask your insurer whether you carry separate flood coverage.
  • According to FEMA and FloodSmart, the National Flood Insurance Program offers up to $250,000 for a building and up to $100,000 for contents on one-to-four-unit homes, and typically has a 30-day waiting period.
  • For policy questions, the Tennessee Department of Commerce and Insurance lists 615-741-2218 and 800-342-4029.

After the Utility Call: Bringing in a Provider

Once the source is stopped or reported, drying and repairs are the next job. That work belongs to a restoration provider you hire, not to the city. A provider that serves your ZIP code can tell you what it can do at your address. Ask for proof of insurance and any trade license the job requires.

Germantown, TN water damage restoration — After the Utility Call: Bringing in a Provider

If That Did Not Work

If a call does not connect or the answer does not fit your problem, you have three exits: try again, use another route, or contact an outside office. Ask the city about availability and what to do while you wait. Germantown's weekday line has set hours, so the after-hours number may be the right second call.

  • Try again: call 901-757-7350 on weekdays from 7 a.m. to 3:30 p.m., or 901-757-7338 after hours, holidays and weekends.
  • Another route: for stormwater, contact the Engineering Department at 901-751-7546; for a damaged home, ask another provider that serves your ZIP code.
  • Who to contact: for an insurance problem, the Tennessee Department of Commerce and Insurance lists 615-741-2218 and 800-342-4029.

Frequently Asked Questions

Who is responsible for the sewer line between my house and the street? ▾
According to the city, the homeowner is responsible for the line between the house and its connection at the street to the major sewer line. The exception is a problem in the homeowner's lateral that is caused by a blockage in the city sewer main. The city's sewer services page gives the wording.
Should I remove the sewer cleanout cap during a backup? ▾
The city says that if a sewer backup occurs in the home, the cap on the cleanout may be removed to relieve the pressure and protect the home from sewage backflow. That is the city's advice as published. Ask the city whether it fits your house.
What number do I use for water problems after 3:30 p.m.? ▾
Germantown lists 901-757-7338 for reaching a technician after hours. For sewer backups the city says to use that number after hours, holidays and weekends. On weekdays between 7 a.m. and 3:30 p.m., the listed number is 901-757-7350. Both numbers appear on the city's contact page for water leaks, sewer and storm drain issues.
Who handles a storm drain problem in Germantown? ▾
The city's public works contact page lists the same two numbers for a water leak, a sewer issue or a storm drain issue: 901-757-7350 on weekdays and 901-757-7338 after hours. For stormwater inquiries or concerns, the city also lists the Engineering Department at 901-751-7546.
Is a call to the city enough for water damage inside my house? ▾
The city numbers are for reporting water, sewer and storm drain problems. Drying, cleanup and repairs inside a private home are work for a restoration provider you hire, and any claim goes through your insurer. If you are unsure which office handles a particular problem, ask the city when you call.
Who do I ask about flooding along the Wolf River and Nonconnah Creek? ▾
The city says its flood control programs address flooding along those two waterways, and it lists the Engineering Department at 901-751-7546 for stormwater inquiries or concerns. FEMA's Flood Map Service Center at msc.fema.gov is an official source for flood maps. Insurance questions go to your insurer.

Water in your home right now?

See who to call first in Germantown, how to reach your water provider, and how to check your flood zone.

Who to Call First in Germantown
Call (901) 261-7414